An interactive half day or one day workshop for managers and/or staff giving them a thorough understanding of how equality and diversity impacts on colleagues, staff, customers, patients and/or service users. It uses a case study approach to enable participants to work through and resolve typical situations they may face at work, legally, fairly and in line with the Equality Act 2010.

Did you know…

There are 307 languages spoken in the UK

15% of the UK population identify themselves as having no religion

20-22% of the working age population i.e. 16-64* are disabled

Age discrimination claims to employment tribunals in England and Wales increased by a third in 2010

Source: Equality & Human Rights Commission (EHRC)

What does it cover?

It will cover some or all (depending on duration) of the following areas:

The Equality Act 2010

The nine equality strands
Recognising discrimination: direct and indirect; discrimination by perception and by association, discrimination arising from disability, occupational requirements and positive action. (Using case studies to illustrate).

Other key legislation

Human rights act, right to work, maternity leave, parental leave, domestic leave, flexible working requests. (Using case studies to illustrate).

Responsibilities to external clients, customers, contractors and service users

Legal and good practice requirements
Dealing with situations

Harassment and bullying at work

Defining and recognising harassment and bullying
Preventing and/or dealing with overt and covert behaviour
Creating an environment free from harassment and bullying.

Dealing with workplace allegations and incidents

Examination of a range of relevant workplace allegations and incidents of discrimination, unfair treatment or harassment and how they could be resolved. (Using case histories to illustrate).

Organisational procedures

Using the organisation’s procedures to support managers and staff in dealing with situations.

What will I learn?

By the end of the workshop, participants will be able to:

  • Define what equality, diversity and respect means in practical terms
  • Understand their statutory and legal obligations in terms of employment, customer care and/or service delivery issues
  • Recognise discrimination and other barriers to diversity and equality
  • Define harassment and bullying and recognise the many forms that they can take
  • Manage issues involving staff in their teams
  • Identify their personal and organisational responsibilities.

More info

Course Duration: A one day or half day workshop, for managers and/or staff, which gives them a thorough understanding of how equality and diversity impacts on their interactions with employees, customers, clients, patients and/or service users. The course is delivered by Josie Hastings and will be very participative.
How to book:  To find out more about this course or to book a workshop, contact us.

*figures taken when the default retirement age of 65 was still in place


Equality & Diversity at Work