Harassment and Bullying at Work
This practical, video based course has been designed for managers or business owners. It will show you how to recognize and deal with harassment and bullying at work, more effectively. It uses a case study approach to enable participants to work through and resolve typical situations they may face at work, legally and fairly. The course will take around 60 minutes to complete.
Equality, Diversity & Inclusion in a Healthcare Workplace
This practical, video-based course, will show you how discrimination, as defined in the Equality Act 2010, can affect the healthcare workplace. It uses a case study approach to enable participants to work through and resolve typical situations they may face at work, legally and fairly. The course will take around 40 minutes to complete.
Carrying out Challenging Conversations Employee Who Is A Poor Performer
This practical video-based course will show you how to carry out a conversation with an employee who is not performing their job effectively The course uses the A-B-C-D-E Feedback Model to help you prepare for, and then carry out the conversation. It will show you exactly what to say using professional actors to demonstrate each of the steps.
Carrying out Challenging Conversations Employee Who is Frequently Off Sick
This practical video-based course will show you how to carry out a conversation with an employee who is frequently off sick. The course uses the A-B-C-D-E Feedback Model to help you prepare for, and then carry out the conversation. It will show you exactly what to say using professional actors to demonstrate each of the steps.
Carrying out Challenging Conversations Employee Who has Upset a Patient
This practical video-based course will show you how to carry out a conversation with an employee who has upset a patient in a healthcare workplace. The course uses the A-B-C-D-E Feedback Model to help you prepare for, and then carry out the conversation. It will show you exactly what to say using professional actors to demonstrate each of the steps.
Carrying out Challenging Conversations Employee Who is Repeatedly Late for Work
This practical video-based course will show you how to carry out a conversation with an employee who is repeatedly late for work. The course uses the A-B-C-D-E Feedback Model to help you prepare for, and then carry out the conversation. It will show you exactly what to say using professional actors to demonstrate each of the steps.
Carrying out Challenging Conversations Employee Who has Upset a Customer
This practical video-based course will show you how to carry out a conversation with an employee who has upset a customer. The course uses the A-B-C-D-E Feedback Model to help you prepare for, and then carry out the conversation. It will show you exactly what to say using professional actors to demonstrate each of the steps.