A workshop for managers and/or staff, which gives them a thorough understanding of how unconscious bias, equality and inclusion impacts on their interactions with employees, customers, clients, students, patients and/or service users. The course will be very participative.
What does it cover?
It will cover some or all (depending on duration) of the following areas:
Unconscious and Implicit Bias
- What is unconscious and implicit bias and the different forms they take
- How unconscious and implicit bias might affect interactions and processes involving job or university applicants, staff, colleagues, students and/or patients
- How to minimise the impact of bias
The Equality Act 2010
- The nine equality strands
- Recognising discrimination: direct and indirect; discrimination by perception and by association, discrimination arising from disability, occupational requirements and positive action. (Using case studies to illustrate).
Other key legislation
- Human rights act, right to work, maternity leave, parental leave, domestic leave, flexible working requests. (Using case studies to illustrate).
Responsibilities to external clients, customers, contractors and service users
- Legal and good practice requirements
- Dealing with situations
Harassment and bullying at work
- Defining and recognising harassment and bullying
- Preventing and/or dealing with overt and covert behaviour
- Creating an environment free from harassment and bullying.
Dealing with workplace allegations and incidents
- Examination of a range of relevant workplace allegations and incidents of discrimination, unfair treatment or harassment and how they could be resolved. (Using case histories to illustrate).
- Using the organisation’s procedures to support managers and staff in dealing with situations.
What will I learn?
By the end of the workshop, participants will be able to:
- Define what is meant by unconscious and implicit bias
- Identify how unconscious and implicit bias might affect interactions and processes involving job or university applicants, staff, colleagues, students, patient and/or service users
- Take steps to minimise the impact of bias in their interactions.
- Define what equality, diversity and respect means in practical terms
- Understand their statutory and legal obligations in terms of employment, customer care and/or service delivery issues
- Recognise discrimination and other barriers to diversity and equality
- Define harassment and bullying and recognise the many forms that they can take
- Manage issues involving staff in their teams
- Identify their personal and organisational responsibilities
- Actions they can take back in the workplace.
Course duration: Full or half-day workshop delivered by Josie Hastings
How to book: To learn more about this course or to book a workshop, Contact Us.