An interactive half day or one day workshop for managers and/or staff giving them a thorough understanding of how equality and diversity impacts on colleagues, staff, customers, patients and/or service users. It uses a case study approach to enable participants to work through and resolve typical situations they may face at work, legally, fairly and in line with the Equality Act 2010.
Did you know…
There are 307 languages spoken in the UK
15% of the UK population identify themselves as having no religion
20-22% of people in paid employment are disabled
Source: Equality & Human Rights Commission (EHRC)
What does it cover?
It will cover some or all  of the following areas (depending on duration):
The Equality Act 2010
The nine equality strands
Recognising discrimination: direct and indirect; discrimination by perception and by association, discrimination arising from disability, occupational requirements and positive action. (Using case studies to illustrate).
Other key legislation
Human rights act, right to work, maternity leave, parental leave, domestic leave, flexible working requests. (Using case studies to illustrate).
Responsibilities to external clients, customers, contractors and service users
Legal and good practice requirements
Dealing with situations
Harassment and bullying at work
Defining and recognising harassment and bullying
Preventing and/or dealing with overt and covert behaviour
Creating an environment free from harassment and bullying.
Dealing with workplace allegations and incidents
Examination of a range of relevant workplace allegations and incidents of discrimination, unfair treatment or harassment and how they could be resolved. (Using case histories to illustrate).
Organisational procedures
Using the organisation’s procedures to support managers and staff in dealing with situations.
What will I learn?
By the end of the workshop, participants will be able to:
  • Define what equality, diversity and respect means in practical terms
  • Understand their statutory and legal obligations in terms of employment, customer care and/or service delivery issues
  • Recognise discrimination and other barriers to diversity and equality
  • Define harassment and bullying and recognise the many forms that they can take
  • Manage issues involving staff in their teams
  • Identify their personal and organisational responsibilities.

More info
Course Duration: A one day or half day workshop, for managers and/or staff, which gives them a thorough understanding of how equality and diversity impacts on their interactions with employees, customers, clients, patients and/or service users. The course is delivered by Josie Hastings and will be very interactive.
How to book:  To find out more about this course or to book a workshop, Contact Us.