Harassment and Bullying at Work

This practical, video based course has been designed for managers or business owners. It will show you how to recognize and deal with harassment and bullying at work, more effectively. It uses a case study approach to enable participants to work through and resolve typical situations they may face at work, legally and fairly. The course will take around 60 minutes to complete.

Equality, Diversity & Inclusion in a Healthcare Workplace

This practical, video-based course, will show you how discrimination, as defined in the Equality Act 2010, can affect the healthcare workplace. It uses a case study approach to enable participants to work through and resolve typical situations they may face at work, legally and fairly. The course will take around 40 minutes to complete.

Carrying out Challenging Conversations Employee Who Is A Poor Performer

This practical video-based course will show you how to carry out a conversation with an employee who is not performing their job effectively The course uses the A-B-C-D-E Feedback Model to help you prepare for, and then carry out the conversation. It will show you exactly what to say using professional actors to demonstrate each of the steps.

Carrying out Challenging Conversations Employee Who is Frequently Off Sick

This practical video-based course will show you how to carry out a conversation with an employee who is frequently off sick. The course uses the A-B-C-D-E Feedback Model to help you prepare for, and then carry out the conversation. It will show you exactly what to say using professional actors to demonstrate each of the steps.

Carrying out Challenging Conversations Employee Who has Upset a Patient

This practical video-based course will show you how to carry out a conversation with an employee who has upset a patient in a healthcare workplace. The course uses the A-B-C-D-E Feedback Model to help you prepare for, and then carry out the conversation. It will show you exactly what to say using professional actors to demonstrate each of the steps.

Carrying out Challenging Conversations Employee Who is Repeatedly Late for Work

This practical video-based course will show you how to carry out a conversation with an employee who is repeatedly late for work. The course uses the A-B-C-D-E Feedback Model to help you prepare for, and then carry out the conversation. It will show you exactly what to say using professional actors to demonstrate each of the steps.

Carrying out Challenging Conversations Employee Who has Upset a Customer

This practical video-based course will show you how to carry out a conversation with an employee who has upset a customer. The course uses the A-B-C-D-E Feedback Model to help you prepare for, and then carry out the conversation. It will show you exactly what to say using professional actors to demonstrate each of the steps.