Overview
Organisations today face increasing scrutiny around how they handle allegations, complaints, and incidents of harassment, bullying or sexual misconduct at work.
Managers are expected not only to respond appropriately but also to take all reasonable steps to prevent harassment and foster a culture in which concerns are addressed early, fairly, and confidently.
This bespoke training programme equips attendees with the practical skills, confidence, and judgment needed to navigate sensitive situations with professionalism and integrity.
Through realistic scenarios, guided discussion, and evidence-based strategies, we help organisations strengthen their culture, reduce risk, and demonstrate a clear commitment to safety, fairness, and accountability.
Who This Programme Is For
- Managers and supervisors responsible for identifying and preventing harassment from employees, workers or third parties such as customers, clients or suppliers
- Managers and supervisors required to respond effectively to concerns raised by employees or other workers
- HR or People and Culture teams seeking to improve consistency and confidence in handling allegations
- Professional services and academic leaders who want to build a more transparent and respectful workplace in educational establishments
- Organisations that have recently experienced incidents or wish to learn from issues that have occurred in similar organisations or companies.
Workshop Content and Actor-Led Options
The workshop is available as a half-day or full-day programme, led by a trainer alone or by a trainer and two actors.
Depending on the chosen duration, the workshop will explore some or all of the following areas:
The Legal Framework
The requirements outlined in the Equality Act 2010, the Worker Protection legislation 2023, the Protection from Harassment Act and the Employment Rights Act 2025.
How to Respond to Allegations and Concerns Effectively
- Understanding responsibilities when an issue is raised
- Responding calmly, professionally, and without bias
- Avoiding common pitfalls that escalate risk.
Managing Sensitive Conversations
- Listening actively and compassionately
- Asking appropriate questions without leading or investigating prematurely
- Maintaining psychological safety for all parties.
Early Intervention and Bystander Responsibilities
- Recognising early warning signs
- Knowing when and how to step in
- Creating a culture where concerns are raised early and addressed constructively.
Learning from Real-World Incidents
- Exploring anonymised case studies from your organisation or comparable organisations
- Identifying patterns, risks, and opportunities for improvement
- Translating lessons learned into practical action.
Programme Features
- Bespoke, scenario-based learning tailored to organisational context
- Exercises that build confidence and judgment, with the option to use professional actors, who are also executive coaches
- Clear, practical frameworks for responding to allegations and incidents
- Facilitated reflection to help managers, supervisors and their teams align on expectations and responsibilities.
Outcomes for Your Organisation
- Managers and supervisors who are able to respond to allegations and incidents with clarity, confidence, and professionalism
- Reduced organisational risk through early, appropriate intervention
- Strengthened trust and psychological safety across teams
- Demonstration of a commitment to fairness, respect, and accountability
- Building a more respectful, inclusive and fair workplace culture.
